Shipping Policy – World11

Last updated: August 3, 2026

At World11, we work with trusted international suppliers and logistics partners to deliver high-quality football jerseys and apparel to customers around the world.

Our goal is to provide a reliable, transparent, and efficient shipping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully confirmed.

During periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.

Orders are processed Monday through Friday, excluding public holidays.

Shipping & Delivery

Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination country and the performance of the local postal or courier service.

Please note that delivery estimates are not guaranteed and may vary due to factors beyond our control, including:

• Customs inspections.
• Import clearance procedures.
• Weather conditions.
• Peak shopping seasons.
• Carrier operational delays.
• National holidays.
• Other unforeseen logistical events.

World11 is not responsible for delays caused by third-party shipping carriers or customs authorities.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information typically becomes available within a few days after shipment and allows you to monitor your package throughout the delivery process.

If you experience any issues accessing your tracking information, please contact our support team.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

World11 cannot be held responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@world11.shop. While we will make every reasonable effort to assist, address changes cannot be guaranteed once an order has entered processing.

International Shipping

We proudly offer worldwide shipping.

Customers are responsible for any customs duties, import taxes, VAT, or other local fees that may be imposed by the destination country.

These charges are determined by local authorities and are not included in the purchase price unless otherwise stated.

Delivery Issues

If your package is delayed beyond the estimated delivery timeframe, we recommend first checking the tracking information provided.

If you still need assistance, our customer support team will gladly help investigate the shipment with the carrier whenever possible.

Lost or Undeliverable Packages

If a package is returned to us because of an incorrect shipping address provided by the customer or because it was not collected from the carrier when required, additional shipping charges may apply before the order can be reshipped.

If a package is confirmed as lost by the shipping carrier, we will review the case and work with you to determine the most appropriate resolution in accordance with our policies.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team:

World11

Email: support@world11.shop

Website: www.world11.shop

Business Hours:
Monday – Friday
8:00 AM – 6:00 PM (London Time)

We aim to respond to all inquiries within 24–48 business hours.