Returns & Exchanges Policy

Returns & Exchanges Policy – World11

Last updated: August 3, 2026

At World11, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Size Exchanges

We offer size exchanges within 7 days of the delivery date.

To qualify for a size exchange, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original packaging and tags.

Customers are responsible for the return shipping costs associated with size exchanges unless the wrong item was shipped or the product arrives with a manufacturing defect.

Manufacturing Quality Guarantee

We stand behind the quality of our products and offer a 30-Day Manufacturing Quality Guarantee from the date your order is delivered.

This guarantee covers manufacturing defects such as:

  • Faulty stitching or seams.
  • Printing or customization errors.
  • Fabric defects or damage that occurred before use.

This guarantee does not cover:

  • Normal wear and tear.
  • Damage caused by improper washing or care.
  • Accidental damage.
  • Misuse or abuse.
  • Products that have been altered after delivery.

How to Request a Claim

If you believe your item has a manufacturing defect, please contact us within 30 days of delivery by emailing:

support@world11.shop

Please include:

  • Your order number.
  • A detailed description of the issue.
  • Clear photos showing the defect.

Our support team will review your request and respond within 24–48 business hours.

Resolution Options

After reviewing your claim, World11 may offer one of the following solutions, depending on the circumstances:

  • A replacement product.
  • Store credit.
  • A partial refund.
  • A full refund.

Each request is evaluated individually to ensure a fair and reasonable resolution.

European Union Customers

Customers located in the European Union may request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.

Returned items must:

  • Be unused and unworn.
  • Be in their original condition.
  • Include all original tags and packaging.
  • Be accompanied by proof of purchase.

Unless the product is defective or an error occurred on our part, return shipping costs remain the responsibility of the customer.

Return Conditions

To ensure a return or exchange can be processed successfully, products must not:

  • Show signs of use.
  • Be washed or altered.
  • Be missing original packaging or tags.
  • Be damaged by improper handling after delivery.

Returns that do not meet these conditions may be refused.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered.
  • The product has a confirmed manufacturing defect.
  • The error was caused by World11.

We recommend using a tracked shipping service when returning any product, as we cannot be responsible for items lost during return transit.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

World11

Email: support@world11.shop

Website: www.world11.shop

Business Hours:
Monday – Friday
8:00 AM – 6:00 PM (London Time)

We are committed to providing prompt, fair, and professional support for every customer.